Miyagi Pty Ltd ABN 74 608 234 331 (t/as Diabetes Wellness, Heart Smart, Master Menopause, Healthy Gut, Obesity Stop & Defeat Sleep Apnea) (“we”, “us”, “our”) and the person named below (“you”, “your”)

The fee for the services detailed below (the “services”) when paid in full.

  1. The services include providing you with an individualised health plan with one-on-one and group facilitated coaching aimed at ensuring you meet your personal health goals; and access to the private support group, Miyagi app, and program resources.
  2. Your 26-week minimum service period (the “contract period”) will commence upon the date of purchase or upon signing these terms and conditions, whichever comes first. You acknowledge that your access to the app, Facebook group and all other digital access will cease at the end of the contract period. You agree that during the contract period, you cannot suspend, pause, or place your program and or payments on hold.
  3. Other than in exceptional circumstances as set out below, no part of the upfront fee shall be refundable, even if you do not wish to continue to receive the services for the full contract period. This means there is no ‘cooling off period’ or ‘change of mind’ refund available to you.
  4. Payright, a third party provider, may be able to assist you in paying the upfront fee.. Details of the arrangements with Payright can be accessed here and may involve some additional cost to you.
  5. Deposits made to secure products and services are non-refundable. Once a deposit is submitted and acknowledged by Miyagi Pty Ltd, it is considered final and will not be refunded under any circumstances.
  6. The services will be delivered to you by our allied healthcare team who are registered with the appropriate governing bodies and are fully covered by professional indemnity insurances. Throughout the contract period, our staff will be committing time and resources to providing the services to you that fall within the program deliverables.
  7. You acknowledge that we will be relying on the accuracy and honesty of your responses to our requests for details of your personal circumstances and medical history to provide the services to you.
  8. Our staff can only provide advice to you within their scope of practice. Nothing we suggest or recommend is to be taken by you as medical advice, nor should our advice be placed ahead of any medical advice you have received. If you are unsure about anything, you must consult your doctor.
  9. If, as a result of highly detailed medical advice (which is confirmed in writing), it is no longer advisable for you to continue receiving our services under our approved medical excluded conditions and we agree that you should not continue (ie “exceptional circumstances” occur), then you should discuss with us terminating these arrangements. In such exceptional circumstances, but not otherwise, we will normally refund the upfront fee, less reasonable reimbursement to us for the services already provided to you (if any) or for the reasonable reimbursement of costs associated with running our business.
  10. Our services are covered by guarantees which cannot be excluded under the Australian Consumer Law, otherwise you accept that participation in the program is entirely at your own risk. To the fullest extent possible under the law, you will in no way hold us or any of our staff liable for any injury or illness sustained.
  11. You acknowledge that any material provided to you that is not in the public domain is our intellectual property and may not be dealt with by you without our consent.
  12. Any of your personal information provided to us will be dealt with in accordance with our privacy policy (which can be accessed here).
  13. These Terms and Conditions are private and confidential. They are provided to you for your personal use only and must not be republished, distributed, or shared with any third party without our express written consent.